Shipping & returns
- All shipments F.O.B. Seller’s Warehouse
- We do not ship on trial or consignment
- We only ship to US states at this time
Shipping: Most products ship within 24 hours of receipt of order. Large fixture orders and low-usage products may take 2-4 weeks to ship depending on quantity. If products are needed by a certain time, please call 1-800-MEBULBS to arrange delivery.
Missing items: It is the responsibility of the receiver to inspect inbound materials against the packing list that includes a case breakdown. Missing items must be alerted to seller within 3 business days of receipt.
Transportation Damage claims: Seller will pack and wrap all products appropriately for shipment. If damage during shipping occurs, seller will file the claim of damages on the customer’s behalf between freight carrier and customer. It is the responsibility of the customer to insure that the delivery is inspected for damage. When there is damage, it must be noted on the carrier’s bill of lading immediately, and seller notified within 3 business days. In the case of severe damage, the material may be refused and the seller must be immediately notified. Concealed damage must be reported directly to the seller within 3 business days. All damage claims are subject to the carrier’s terms and conditions; seller does not insure damage-free transit. Each shipment includes a packing list. If the shipment is missing the packing list, contact the seller immediately for one to be faxed or emailed; do not sign for shipments if the packing list cannot be verified. Damage reships are at the sellers discretion; credit may be applied instead of reshipping. Damage credit may not be applied until damaged products are returned and inspected.
Returns: All LED fixture sales are considered final. No “sample” , “trial”, or “try out” orders are allowed. For large quantity orders, it is recommended that the customer buy a small number of fixtures to see the result before buying a large order. No unauthorized returns; all returns must be have an RGA provided by the seller. Any returns can be subject to a minimum 35% restocking fee plus freight costs.
Warranty claims: Seller may require claimed defective product returned for inspection before a warranty may be issued. Commercial-guaranteed product claims will be processed by Seller. Residential-grade product claims could require claims be made with the manufacturer, not the seller, except in special situations to be determined by the seller, and customer may be responsible for any freight charges for returning said product for warranty. Warranty starts the day the item is shipped. Products must be used under normal operating conditions of temparature, voltage, vibration, and on/off operation. The warranty does not apply to any product which has been altered or subjected to any process which results in a change in the original condition or state.
SPECIFICATIONS, PRICES, AND AVAILABILITY SUBJECT TO CHANGE WITHOUT NOTICE.